Return Policy

Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of purchase for a refund or exchange, subject to the conditions outlined in this policy.

Eligibility for Returns

To be eligible for a return, items must:

• Be in original, unused condition
• Include all original packaging and accessories
• Be returned within 30 days of the purchase date
• Not be damaged due to misuse or improper installation

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and authorization number
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return instructions

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange an item for a different product, please contact us to discuss availability and pricing differences. Exchanges are subject to product availability and may require additional payment if the new item has a higher price.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products
• Items damaged due to misuse or improper installation
• Items returned after the 30-day return period
• Items without original packaging or missing components

Defective Products

If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Defective items may be subject to inspection to confirm the defect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment until the return is processed.

Contact Us

If you have questions about returns or need assistance with the return process, please contact us at:

Email: contact@candleuestudioiu.world
Address: 2/14 Elder St, Ciccone NT 0870, Australia
Phone: +61 460 944 110